15 Maggio 2019

Banks and digital payments

Lowering waiting times, reducing paperwork, eliminating endless rows at the counters. In a nutshell, regaining our time, that is the only wealth that is worth more than the money itself. In this respect, it seems that digital payments can help the avid consumer of free time. From 2020, regaining this treasure will be possible, as within different banking institutions, retail operations will become paperless, that is, in digital format.

The purpose of this revolution is to simplify the processes, shorten the time of the bureaucracy, which will bring benefits, not only to the customer, but also to the bank itself. This will allow you to devote more time to the customer, helping him and assisting him in every operation. To sum up, the aim is to focus on the costumer experience.

In Germany, for example, 80 minutes were required to open an account, but now it can be done in 14 minutes. An interesting model that comes from the German capital is N26, the first startup obtaining a license to operate as a bank throughout Europe by the Federal Financial Supervisory Authority (BaFin) and the European Central Bank.

Unicredit, which after saying goodbye to Facebook and Instagram, has promoted an important digitization initiative first in Turkey, where all the retails operations are 100% paperless, without paper, will bring an important contribution in this sense.

Along this path, other banking institutions are also ready to invest, in order to create more easily at European level an integrated investment banking system, without barriers between States, as it happens in the American dollar area. Only in this way will the old continent have the capacity to attract capital, which is increasingly necessary to fuel the growth of businesses, especially for the fabric of small and medium-sized companies, which generate 70% of jobs in Europe.